I was told my order would not be processed if I didn't. I had already entered it on my order so I didn't feel comfortable. When I called, the representative asked for my cc number. The following day I received an email that there was a problem with my order and to call. Purchase 1 item at a time so you don't waste almost $200 on something cheap like I just did. If you are considering buying from them, do not make a large purchase. They made a few dollars today but will lose hundreds … maybe thousands in future orders. I told them to keep the discount and they have lost me as a customer. They completely ignored this and offered me a 20% discount. I complained that it wasn't the same glass. I never complained about the customization. QA respond " This has been reviewed by our Quality Assurance Team and they have determined the item was made according to the design parameters created by our Design Department." They said they could not refund or replaced because they were personalized as I requested. He told me to send pictures to their QA department. I contacted Customer Service which was no help. When I reviewed the glass type from a previous order, I noticed it was a different glass.
They were not tinted and did not feel as heavy in your hand. When the glasses arrived, I noticed they did not look as nice as the previous glasses. So, I decided to order 8 more of the exact whiskey glasses I had ordered in the past. Their work and quality has been outstanding. I have ordered gifts from this company several times and have always been pleased.
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